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Frequently Asked Questions

General 6 questions
  • Can I use shortcodes to build KB pages?

    Absolutely. All the sections are available as shortcodes. You might want to check our shortcode builder.

  • How do I contact you directly?

    You can use contact form in our Envato profile. The message you send will come directly to our mailbox and will not be visible to anyone.

  • I use theme page/single template and things look strange

    This sometimes happens. Theme page template is controlled by theme, not plugin. We advise to use plugin template whenever possible, as it is the most straightforward way of using MinervaKB. If, however, you must use theme template and have troubles making it work, let us know and we’ll help you with any custom styling required.

  • Can you add a feature if I pay extra?

    Not currently. We advise to hire a freelancer for that. However, if you need some extra filters or actions in plugin for custom development just let us know and we’ll do our best to add them quickly.

  • How do I reorder articles?

    To reorder articles, you first need to enable reordering in SettingsTopicsEnable articles custom order. Then, go to KB topics and click on articles count link at the appropriate topic.

    Articles reorder link
    Articles reorder link

    In the next screen you will be able to reorder articles using drag n drop.

  • How do I update the plugin?

    As the plugin holds all the data in database, all you need to do is uninstall the old version and upload new via new plugin install.

    It is always advised to perform backup of your database before updating to new version for production sites. Backups management should be available in your hosting admin panel.

    To update plugin, go to WordPress DashboardPluginsInstalled Plugins, press Deactivate button on MinervaKB and then press Delete. Next, press Add NewUpload Plugin, upload new version and press Activate. Your plugin is up to date.

Purchasing 2 questions
  • Do you offer refunds?

    Yes, we do. We do our best to fix issues quickly, as this benefits all the customers, so the best option is to contact us first and ask for help. But if our plugin cannot be used for your site/theme and you don’t have time or don’t want to wait for us to fix it, you can open a refund request on Envato.

  • How can I try it before buying?

    We do not offer money-back, as there is no such functionality on Envato marketplace. However, we developed a fully-functional on-demand testdrive for you to test the plugin features before purchasing. Check it, it is on our home page: MinervaKB TestDrive.

Compatiblity 3 questions
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